Terms of Use

Last Updated: October 22, 2026

These Terms of Use ("Terms") govern your access to and use of the TanuPlay website, drama viewing service, account dashboard, membership subscriptions, payment flows, and related APIs (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms.

If you do not agree, do not use the Services.

1. Eligibility and Account Responsibility

• You must be legally capable of entering into a binding agreement under applicable law.
• You are responsible for ensuring your email address is accurate and accessible.
• You are responsible for all activity conducted using your account/session and purchase email.
• You must keep your device, mailbox, and credentials secure.

2. Service Description

TanuPlay is a short-drama streaming service. Users may browse available dramas, watch free episodes, and purchase a membership to unlock paid episodes.

Current viewing rules:

• Some episodes may be free to watch.
• Some episodes may require an active membership.
• TanuPlay Weekly VIP, TanuPlay Monthly VIP, and TanuPlay Yearly VIP membership plans may be offered.
• Any active membership plan unlocks paid episodes across available dramas during the active membership period.

Drama availability, episode availability, membership names, pricing, and features may change from time to time.

3. Billing, Payment, and Subscription

3.1 Payment Processing

• Payments are processed through third-party payment services.
• By purchasing or subscribing, you authorize billing according to your selected membership plan and checkout terms.
• Applicable taxes/fees may apply depending on jurisdiction and payment service settings.

3.2 Subscription Renewal and Lifecycle

• Subscriptions may renew automatically by billing cycle until canceled.
• Billing outcomes may include pending, processing, paid, failed, canceled, refunded, active, expired, or other provider-reported states.
• Membership access is tied to successful payment and the membership or subscription status recorded by our systems.

3.3 Payment Failures and Expiration

• If payment fails, is canceled, expires, or is still being confirmed, paid-episode access may be delayed, limited, or unavailable.
• We may wait for payment service notifications, webhook processing, or provider outcomes before activating or updating membership access.

3.4 Refunds and Chargebacks

• Refund handling follows applicable law, payment service rules, and our internal risk/compliance review.
• Where a full refund is processed, we may suspend, revoke, or invalidate corresponding membership access to the extent permitted by law.
• Abuse, fraud, or policy violations may affect refund eligibility.

3.5 Canceling Your Subscription

• You may cancel your subscription online at https://www.tanuplay.com/account. Sign in to the account associated with your subscription, open your subscription settings, and follow the cancellation instructions.
• To avoid the next renewal charge, complete cancellation before your next billing date. Once cancellation is confirmed, future automatic renewal charges for that subscription will stop.
• Canceling automatic renewal does not by itself end your current paid membership period. You may continue watching paid episodes until the end of that period, unless access is affected by a refund, chargeback, or another restriction described in these Terms.
• Cancellation does not automatically refund payments already successfully processed. Refund requests are handled under Section 3.4 and our Return Policy, subject to applicable law.
• Check your account's subscription status or cancellation confirmation to verify that cancellation has completed. If cancellation fails, remains unconfirmed, or you cannot access the cancellation option, contact [email protected] for assistance.

4. Membership Access Rules

4.1 Free and Paid Episodes

• Free episodes may be watched without a paid membership, subject to availability and technical controls.
• Paid episodes require an active membership unless otherwise stated.
• If a user is not signed in, attempting to purchase membership or access paid episodes may require email-based sign-in.
• If payment has completed but provider confirmation is still pending, access may show as processing until our systems confirm membership status.

4.2 Non-Transfer Rules

Unless otherwise required by law or stated in writing:

• Membership access is personal to the account or purchase email used for the transaction.
• Membership access is non-transferable and not for resale.
• Membership access is not redeemable for cash.

4.3 Gift Card Rewards

• Certain membership plans may unlock eligibility for gift card rewards where offered.
• You may become eligible to claim your first gift card after your second successful billing payment for the applicable plan.
• After that, you may become eligible to claim one additional gift card after each successful billing cycle for the same applicable plan.
• Gift card reward availability, eligibility, claim timing, value, and redemption rules may vary by plan, promotion, region, provider, and applicable law.
• Gift card rewards are promotional benefits, are not guaranteed unless expressly stated at checkout or in an official promotion, and may not be redeemable for cash unless required by law.

5. Acceptable Use

You agree not to:

• Violate laws or third-party rights.
• Attempt unauthorized access, scraping, reverse engineering, or disruption of Services.
• Circumvent access controls, membership checks, security controls, or rate limits.
• Submit false identity/payment/attribution information.
• Abuse promotions, membership access, payment, or refund mechanisms.

We may investigate and take action, including suspension or termination.

6. Intellectual Property

All content, software, branding, and materials in the Services are owned by or licensed to TanuPlay and protected by applicable law. These Terms do not grant ownership rights to you.

7. Service Availability and Changes

• We may modify, suspend, or discontinue all or part of the Services at any time.
• We do not guarantee uninterrupted or error-free operation.
• Planned/unplanned maintenance, provider outages, and network conditions may affect availability.

8. Communications

By using the Services, you consent to receive service-related communications (for example purchase confirmations, subscription notices, renewal notices, cancellation notices, login/security notices, and membership-related notices) by email.

9. Privacy

Our handling of personal information is described in our Privacy Policy. By using the Services, you acknowledge that your information may be processed as described there.

10. Disclaimers

To the maximum extent permitted by law:

• Services are provided on an "as is" and "as available" basis.
• We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
• We do not warrant that services, videos, emails, payment flows, or third-party provider systems will always be uninterrupted, timely, secure, or error-free.

11. Limitation of Liability

To the maximum extent permitted by law, TanuPlay and its affiliates, officers, employees, contractors, and providers are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits/revenue/data/goodwill arising from or related to the Services.

Where liability cannot be excluded, liability is limited to the amount you paid for the applicable subscription period that gave rise to the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless TanuPlay and related parties from claims, damages, liabilities, and costs arising from your misuse of the Services, violation of these Terms, or infringement of rights.

13. Termination

We may suspend or terminate access immediately, with or without notice, if:

• You breach these Terms.
• We detect fraud, abuse, or security risk.
• Required by law, court order, or provider policy.

Sections that by nature should survive termination will survive (including payment, IP, disclaimers, liability limitations, and dispute sections).

14. Governing Law

14.1 Applicable Law

These Terms and any dispute or claim arising out of or in connection with these Terms or your use of the Services are governed by and construed in accordance with the laws of Singapore, subject to the mandatory protections described in Section 14.2.

This choice of law applies to the formation, interpretation, validity, performance, and enforcement of these Terms, including the rights and obligations relating to account access, membership subscriptions, payments, and refunds.

14.2 Mandatory Consumer Protections

Nothing in these Terms excludes, restricts, or overrides any consumer rights, remedies, or protections that cannot lawfully be excluded or restricted under applicable law, including applicable mandatory laws of your country of residence.

If a provision of these Terms conflicts with such a mandatory requirement, that requirement will prevail to the extent of the conflict. The choice of Singapore law does not deprive you of any protection that applicable mandatory law requires us to provide.

15. Changes to These Terms

We may update these Terms from time to time.

When we update:

• We will revise the Last Updated date.
• Material changes may be communicated through additional notice where legally required.

Continued use of the Services after the effective date means you accept the updated Terms to the extent permitted by law.

16. Contact

For questions about these Terms:

• Email: [email protected]