Privacy Policy

Last Updated: May 15, 2026

This Privacy Policy explains how Tanu TV and Tanuplay ("we," "us," or "our") collect, use, disclose, and protect personal information when you use our website, subscription services, dashboard, and related APIs (collectively, the "Services").

If you do not agree with this Policy, please do not use the Services.

1. Scope

This Policy applies to:

• The Tanuplay website and related pages.
• Account access via email-based authentication.
• Subscription purchase and payment flows.
• Benefit delivery and redemption flows for Ad-Free coupons.
• Customer support communications.

This Policy does not govern third-party websites, apps, or services that we do not control (for example Stripe checkout pages).

2. Information We Collect

We collect information in the following categories.

2.1 Information You Provide

• Email address used to purchase and/or sign in.
• Plan selection.
• Messages sent to support ([email protected]).

2.2 Payment and Transaction Information

• Order number and order status.
• Stripe identifiers (such as checkout session, payment intent, invoice, customer, subscription IDs).
• Payment status and timestamps (paid, failed, expired, refunded).
• Plan type, price ID, currency, amount fields.

We do not store full card numbers or card security codes in our systems. Payment processing is handled by Stripe.

2.3 Account and Authentication Data

• Supabase Auth user ID and email.
• Session/auth status needed to protect dashboard and claim APIs.
• Account linkage data used to bind purchases to the authenticated user.

2.4 Benefit and Redemption Data

• Benefit type and status (pending, ready, claimed, expired).
• Coupon code records for Ad-Free benefits.

2.5 Device, Network, and Usage Data

• IP address and user agent from API requests.
• Request metadata used for fraud prevention and troubleshooting.
• Basic technical logs (including webhook processing and API error logs).

2.6 Marketing and Attribution Data

When users arrive from campaigns or referral links, we may collect:

• anonymous_id, link_id
• utm_source, utm_campaign, utm_content
• fbclid, _fbp, _fbc
• Landing URL and attribution timestamps
• Download click/bridge identifiers and app-attribution linkage metadata where applicable

2.7 Data from Third Parties

We receive limited data from service providers, including:

• Stripe webhook events about subscription lifecycle and payments.

3. How We Use Information

We use collected information to:

• Create and manage orders and subscriptions.
• Deliver Ad-Free coupon benefits for successful billing cycles.
• Enable authenticated dashboard access and benefit claiming.
• Prevent abuse (for example rate limiting claim attempts).
• Send transactional emails (purchase/renewal/login-related notifications).
• Provide customer support and resolve disputes.
• Perform attribution analysis and service performance analytics.
• Meet legal, accounting, tax, and compliance obligations.

4. Legal Bases (Where Applicable)

Depending on your jurisdiction, our legal bases may include:

• Performance of a contract (providing subscriptions and benefits you purchase).
• Legitimate interests (security, fraud prevention, diagnostics, analytics).
• Compliance with legal obligations.
• Consent (where required for specific processing activities).

5. Cookies and Similar Technologies

We use cookies or local storage mechanisms to:

• Keep sessions and state.
• Preserve attribution fields.
• Support analytics and campaign measurement.

You may adjust browser settings to block cookies, but some functions may not work correctly.

6. How We Share Information

We may share data with service providers strictly to operate the Services:

• Stripe (payment and subscription processing)
• Supabase (authentication and database infrastructure)
• Resend (transactional email delivery)
• Upstash (rate limiting/infrastructure controls)
• Cloudflare / Vercel (hosting, security, CDN, and serverless infrastructure)

We may also disclose data:

• To comply with law or legal process.
• To protect rights, safety, and integrity of users and Services.
• In connection with merger, financing, acquisition, or asset transfer (subject to applicable law).

We do not sell personal information for money.

7. International Transfers

Your information may be processed in countries where our providers operate. We take reasonable steps to ensure appropriate safeguards consistent with applicable law.

8. Data Retention

We retain information for as long as needed to:

• Provide services and maintain account/order history.
• Support claims, dispute handling, tax/accounting records, and legal obligations.
• Enforce our Terms of Use and prevent fraud/abuse.

Retention periods vary by data type and legal requirements. When data is no longer needed, we delete or anonymize it where feasible.

9. Security

We implement technical and organizational measures intended to protect data, including:

• Access controls and service-level authentication.
• Webhook verification and server-side validation.
• Rate limiting on sensitive operations.
• Restricted operational access to production systems.

No online service can guarantee absolute security.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access personal information.
• Correct inaccurate data.
• Request deletion of certain information.
• Object to or restrict certain processing.
• Receive a portable copy of certain data.
• Withdraw consent where processing is based on consent.

To exercise rights, contact: [email protected].

We may need to verify identity and may decline requests where lawful exceptions apply.

11. Children

The Services are not directed to children under the age required by applicable law to consent independently to data processing in their jurisdiction. If you believe a child provided data inappropriately, contact us.

12. Third-Party Links

Our Services may link to external services, including app/deep-link targets. Their privacy practices are governed by their own policies.

13. Coupon Privacy Notes

• Claim/benefit status history (including timestamps) is retained for auditability.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will:

• Update the Last Updated date at the top of this page.
• Provide additional notice if required by law or if changes are material.

Your continued use of the Services after the effective date of an updated Policy means the updated Policy applies, to the extent permitted by law.

15. Contact Us

For privacy questions or requests:

• Email: [email protected]